Frequently Asked Questions
Is IV treatment safe?
Prior to any administration of any fluids, vitamins, medications, or injections the client will fill out an intake form which will be reviewed by medical staff. This is important step to provide accurate health history to determine if the client can receive treatment. Upon arrival, the registered nurse will do an assessment. If all looks good and there are no contraindications, treatment will be provided.
How often can I get an infusion?
We can treat those that are treating ailments three days in a row with a maximum of one liter per day. After that, a period of 48 hours must pass before any further treatments. Typically, clients who do this on a regular basis will either do weekly or monthly. Monthly is the most common.
Who cannot receive an infusion in the home setting?
Congestive heart failure, kidney failure, dialysis (past or present), current edema or fluid build-up, history of hemophilia, diagnosis of myasthenia gravis, or a diagnosis of pulmonary arterial hypertension are all hard no’s. Since we come in and treat and leave, we cannot treat these people due to the risks involved. There can be other findings upon assessment which may prevent treatment. These would be a case-by-case basis. The registered nurse will inform the client and advise about seeking emergency care or urgent care when necessary.
What age can receive an infusion?
Clients must be at least 12 years old and weigh at least 50 kg (110 lbs). A parent or legal guardian must be present during the infusion and the child must be consenting to the IV. On the other end of the spectrum, there is not an age limit. The elderly can receive infusions unless there are any contraindications which will be determined by the questionnaire, assessment, and vitals.
What areas are covered?
We cover Northern San Diego County as well as surrounding cities which include Temecula, Murrieta, Menifee, and Wildomar. If you are unsure if we cover your particular area, please reach out via text and we will see what we can do for you.
Are there any hidden fees??
There are ABSOLUTELY NO HIDDEN fees. We do not charge a travel fee. If you are outside of our service area and we book your appointment, there will not be a travel fee. If an appointment is accepted after hours, there will not be an after-hours fee. If we do not treat, there is no fee. If you cancel, there is not a cancellation fee. Now if a client takes advantage of our no fee policies, we may choose not to treat in the future. But our ultimate goal is to give our clients the best product at the best price and no surprises!
Is a credit card number required to book an appointment?
Absolutely not! We are very aware that in today’s world, people are uncomfortable providing this information ahead of time. No problem! Now at your appointment, you can choose for us to save your credit card on file. But is completely your choice.
What forms of payment do you accept?
You can pay by credit card, debit card, HSA card, Apple Pay, Venmo, Zelle, and cash. Just about any way possible.