Frequently Asked Questions

Absolutely! Prior to any administration of fluids, vitamins, or injections, the client is required to fill out an intake form. This includes a series of medical-related questions reviewed by medical staff to ensure there are no contraindications for the infusion or service. This is required at every visit and is a critical step where the client must report an accurate health history.

Upon arrival, the registered nurse will perform an assessment. If it is a first visit, been over a year since the last visit, or if there have been major medical changes, a quick telehealth Good Faith Exam will also be conducted. Once everything is confirmed as safe, the infusion or service will proceed.

Remember, the registered nurse operates under strict protocols and procedures set by our medical director.

For ailments, we offer services for up to two consecutive days, with a maximum of one liter per day. Following this, a 72-hour interval is required before additional services. If your needs extend beyond this two-day period, we recommend consulting your personal doctor or seeking care at urgent care or an emergency room. While our team prioritizes safety in home settings, it’s essential to seek further medical attention if discomfort persists after two days.

✨ Typical Client Frequencies: Many clients choose weekly or monthly sessions for regular care, with monthly sessions being the most common.

Congestive heart failure, kidney failure, dialysis (past or present), current edema or fluid build-up, history of hemophilia, diagnosis of myasthenia gravis, or a diagnosis of pulmonary arterial hypertension are all hard no’s. Since we provide care and leave, we cannot assist individuals with these conditions due to the risks involved. There may be other findings upon assessment that could prevent service. These would be addressed on a case-by-case basis. The registered nurse will inform the client and advise seeking emergency care or urgent care when necessary.

Clients must be at least 13 years old and weigh a minimum of 50 kg (110 lbs) to receive an infusion. For individuals in this age group, a parent or legal guardian must be present during the infusion, and the child must provide consent.

On the other end of the spectrum, there is no age limit for receiving infusions. The elderly can also benefit from our services unless contraindications are identified through the questionnaire, assessment, and vitals conducted as part of our thorough process.

If you have any specific concerns or questions regarding age eligibility, don’t hesitate to contact our team. We’re here to ensure a safe and positive experience for all our clients. 🌟

Mobile IV Wellness serves Northern San Diego County, including surrounding cities such as Temecula. To check if we cover your specific area, you can use our scheduling tool, which includes a comprehensive list of zip codes we service. Simply reach out via text, and we’ll guide you through the process, ensuring your convenience and access to our services.

Your well-being is our priority, and we aim to make our services easily accessible to you. Feel free to explore our scheduling tool or contact us for any location-related inquiries. 📍🚗

There are ABSOLUTELY NO HIDDEN fees. We strive to be transparent with all our pricing. If you are within our service area, there will not be a travel fee. However, for those outside of our standard service area, travel fees may apply on a case-by-case basis. Rest assured, if we book your appointment, we’ll discuss any potential travel fees upfront.

Yes, we have a cancellation and no call no show fee policy to ensure efficient scheduling and fairness to all clients. Our cancellation fees are as follows:

🕒 24 hours or more notice: No fee
⏰ 12-23 hours notice: $50 fee
🚨 4-11 hours notice: $75 fee
❌ Less than 4 hours notice or no call no show: $100 fee

These policies apply to both our mobile and brick-and-mortar IV therapy services. We appreciate your understanding and cooperation. Our ultimate goal is to provide the best product at the best price with no surprises!

To better manage our scheduling and ensure fairness for all clients, a credit card is now required to book any appointment, with no exceptions. This credit card will be used to hold your booking and is required to confirm your spot. Without a card on file, your appointment will be canceled. Rest assured, you will not be charged unless a cancellation fee applies.

How will the credit card information be used?

• Purpose: The card information will be stored only for cancellation fees if applicable. You will not be charged upfront, and you may pay with your preferred method at the time of your appointment.

• Payment at Appointment: We prefer having the actual card present at the appointment to avoid higher fees associated with stored card information.

• Security: Your card information will be securely stored through our scheduling platform, IntakeQ, ensuring your data is safe.

Exceptions and Payment for Others:

• If exceptions need to be made, we will accommodate where possible.

• Paying for Someone Else’s Appointment: If you are paying for someone else’s appointment, we can take the card information over the phone. However, we will not process payment until the service has been administered to ensure that the appointment was fulfilled.

We appreciate your understanding and cooperation as we implement these changes to provide the best service possible. Thank you!

You can pay by credit card, debit card, HSA card, Apple Pay, Venmo, Zelle, check and cash. Just about any way possible.

Yes, you can make arrangements over the phone to pay for someone else. But we do not take the payment until the services are rendered because there is always a chance we may not be able to help someone.

We do not accept insurance. And we do not accept FSA cards.

Discount Policy Update

NOTE: TEMPORARILY, DUE TO A FLUID SHORTAGE, ALL DISCOUNTS ARE SUSPENDED. THANK YOU FOR UNDERSTANDING.

Who qualifies for discounts, and can discounts be stacked?

At Mobile IV Wellness, we offer a 10% discount to military personnel, healthcare workers (those providing hands-on care, such as nurses, doctors, dentists, CNAs, etc.), law enforcement, and first responders. This discount is exclusively available to the individual who qualifies and is not extended to significant others.

Proof of eligibility is required and will be recorded in your chart. If you’re in uniform during your infusion but don’t have your proof on hand, you can still receive the discount, and we’ll obtain the necessary documentation later to keep on file.

Regarding stacking discounts: Discounts cannot be stacked. The largest discount available will be applied. For example, if a group discount for a party of two offers a greater savings than a single military discount, the group discount will be applied.

Important Note: Group discounts are not applicable in the brick-and-mortar setting and only apply to mobile services.

We strive to provide the best value while maintaining transparency and fairness in our discount policies. If you have any questions, please feel free to ask us directly!

The IV infusions and retail products provided by Mobile IV Wellness are not FDA approved. If a company states otherwise, please exercise caution. These offerings, including any products available for purchase on our site, are not intended to diagnose, cure, or prevent any disease.

All information provided on our website and social media platforms is for informational purposes only and should not be considered medical advice. Always consult with your personal physician before starting any new wellness regimen, including infusions or products, and ensure they are aware of your choices and reasons for using them.

A Good Faith Exam is a medical evaluation conducted via a telehealth appointment by a nurse practitioner or physician assistant, ensuring compliance with California regulations. It is a straightforward and quick appointment, covering similar questions as those in your intake form.

Is this step mandatory? Yes. At Mobile IV Wellness, we prioritize the safety of our clients and adhere to state and medical board regulations. While it may seem unnecessary to some, it is a crucial and mandatory step. All new clients are required to complete a Good Faith Exam without exceptions.

We use a company called Qualiphy Me. Typically, these appointments will be completed during your scheduled appointment, but they can also be done in advance at your convenience. If you require an appointment during off hours, please inform us in advance, and we will make arrangements for you to complete the exam ahead of time using their home option.

What is the cost of a Good Faith Exam and how often does it need to be done? The cost of a Good Faith Exam is $27.99. This fee is necessary to cover the cost of the service.

Payment Process:

• If completing your Good Faith Exam before your IV appointment, expect an invoice for the $27.99 charge. Ensure payment is made before the telehealth appointment.
• Important Note: If, for any reason, you are not cleared for the IV infusion, you will still be responsible for the $27.99 charge.

Frequency of Good Faith Exams: These exams are required at the first appointment, in the case of major medical changes, and annually.

Our Commitment: We’ve always prided ourselves on having no hidden fees. Instead of raising all prices, we aim to keep our services cost-effective for you.

Yes, we have a cancellation and no call no show fee policy to ensure efficient scheduling and fairness to all clients. Our cancellation fees are as follows:

• 24 hours or more notice: No fee
• 12 hours or less notice: $50 fee
• 4 hours or less notice: $75 fee
• No call no show: $100 fee

These policies apply to both our mobile and brick-and-mortar IV therapy services. We appreciate your understanding and cooperation. Our ultimate goal is to provide the best product at the best price with no surprises!

Before undergoing high-dose Vitamin C infusions (25 g and 50 g), it’s crucial to ensure you don’t have a deficiency in glucose-6-phosphate dehydrogenase (G6PD), an enzyme essential for red blood cell function. G6PD deficiency can lead to complications when exposed to certain medications, including Vitamin C. A negative result on the G6PD test indicates no deficiency, and once confirmed negative, it’s typically sufficient, as G6PD deficiency doesn’t change over time. However, individuals with G6PD deficiency should avoid high-dose Vitamin C infusions, as it could potentially lead to hemolysis (rupture of red blood cells), which can be life-threatening.

Concerns about G6PD deficiency typically arise when considering high-dose Vitamin C infusions, specifically at doses of 25 g and above. At these elevated doses, individuals with G6PD deficiency are at a higher risk of experiencing hemolysis, which can lead to severe health complications. Therefore, it’s crucial to undergo a G6PD blood test and obtain a negative result before considering such high-dose infusions.