Frequently Asked Questions

Is IV treatment safe?

Absolutely! Prior to any administration of fluids, vitamins, or injections the client is required to fill out an intake form. This is a series of medical related questions which is reviewed by medical staff to make certain there are not any contraindications for treatment. This is required every visit.  This is an important step and it is crucial that the client report an accurate health history. Upon arrival, the registered nurse will do an assessment. And if this is a first visit, been a year since the last visit, or if any major medical changes, there will be a quick telehealth Good Faith Exam. After this, if all looks good, then treatment will be provided.

Remember, the registered nurse runs under strict protocols and procedures dictated by our medical director.

How often can I get an infusion?

For ailments, we offer treatments for up to two consecutive days, with a maximum of one liter per day. Following this, a 72-hour interval is needed before additional treatments. If your needs surpass this two-day period, we recommend consulting your personal doctor or seeking care at urgent care or an emergency room. While our team prioritizes safety in home settings, it’s crucial to seek further medical attention if discomfort persists after two days of treatment.

✨ Typical Client Frequencies: For those undergoing regular treatments, many choose between weekly or monthly sessions, with monthly sessions being the most common.

Who cannot receive an infusion in the home setting?

Congestive heart failure, kidney failure, dialysis (past or present), current edema or fluid build-up, history of hemophilia, diagnosis of myasthenia gravis, or a diagnosis of pulmonary arterial hypertension are all hard no’s. Since we come in and treat and leave, we cannot treat these people due to the risks involved. There can be other findings upon assessment which may prevent treatment. These would be a case-by-case basis. The registered nurse will inform the client and advise about seeking emergency care or urgent care when necessary.

What age can receive an infusion?

Clients must be at least 13 years old and weigh a minimum of 50 kg (110 lbs) to receive an infusion. For individuals in this age group, a parent or legal guardian must be present during the infusion, and the child must provide consent for the IV treatment.

On the other end of the spectrum, there is no age limit for receiving infusions. The elderly can also benefit from our services unless contraindications are identified through the questionnaire, assessment, and vitals conducted as part of our thorough process.

If you have any specific concerns or questions regarding age eligibility, don’t hesitate to contact our team. We’re here to ensure a safe and positive experience for all our clients. 🌟

What areas are covered?

Mobile IV Wellness serves Northern San Diego County, including surrounding cities such as Temecula and Murrieta. To check if we cover your specific area, you can use our scheduling tool, which includes a comprehensive list of zip codes we service. Simply reach out via text, and we’ll guide you through the process, ensuring your convenience and access to our services.

Your well-being is our priority, and we aim to make our services easily accessible to you. Feel free to explore our scheduling tool or contact us for any location-related inquiries. 📍🚗

Are there any hidden fees?

There are ABSOLUTELY NO HIDDEN fees. We do not charge a travel fee. If you are outside of our service area and we book your appointment, there will not be a travel fee. If an appointment is accepted after hours, there will not be an after-hours fee. If we do not treat, there is no fee. If you cancel, there is not a cancellation fee. Now if a client takes advantage of our no fee policies, we may choose not to treat in the future. But our ultimate goal is to give our clients the best product at the best price and no surprises!

Is a credit card number required to book an appointment?

Absolutely not! We are very aware that in today’s world, people are uncomfortable providing this information ahead of time. No problem! Now at your appointment, we do have the option to store your card, but we actually prefer not to because the credit card fees are higher for that. So if it is okay with you, please be prepared to present your card each appointment. When exceptions need to be made, we will accomodate as needed. Thank you!

If you are trying to pay for someone else’s appointment, we can take the card information over the phone. But we will not do that until the appointment actually happens as there is always a chance someone may not be able to get an infusion.

What forms of payment do you accept?

You can pay by credit card, debit card, HSA card, Apple Pay, Venmo, Zelle, check and cash. Just about any way possible.

Yes, you can make arrangements over the phone to pay for someone else. But we do not take the payment until the services are rendered because there is always a chance we may not be able to help someone.

We do not accept insurance. And we do not accept FSA cards.

Can discounts be stacked?

Absolutely!  We allow membership, group discounts, and military discounts to be stacked with others.  For example, if you have paid for a membership plan and you get an IV with a friend on a holiday.  You save your membership amount + a group discount for two + the holiday promo!!  That really can add up to big savings! Just ask if you are not sure about stacking a discount.  Usually, if we do not allow a discount to be stacked, it will be notated on the promotion.  These rules are always subject to change without notice and we reserve the right at an appointment to not honor a discount.

Are the infusions FDA approved?

IV infusions provided by a mobile IV company typically are not approved by the FDA.  If a company state otherwise, please be cautious. These infusions are not intended to cure or prevent you from getting any disease. All information provided on the website as well as social media feeds are intended for informational purposes only and are not to be considered medical advice.  Always seek medical advice from your personal physician.  Always make sure your physician knows what infusions you do as well as your reason for doing them. 

What is a Good Faith Exam?

A Good Faith Exam is a medical evaluation conducted via a telehealth appointment by a nurse practitioner or physician assistant, ensuring compliance with California regulations.

It is a straightforward and quick appointment, covering similar questions as those in your intake form.

Do I have to do this step?
Yes. At Mobile IV Wellness, we prioritize the safety of our clients and adhere to state and medical board regulations. While it may seem unnecessary to some, it is a crucial and mandatory step.

We use a company called Qualiphy Me. Typically, these appointments will be completed during your scheduled appointment, but they can also be done in advance in the comfort of your home at your convenience.

All new clients are required to complete a Good Faith Exam without exceptions. If you require an appointment during off hours, please inform us in advance, and we will make arrangements for you to complete the exam ahead of time using their home option.

How much is a Good Faith Exam and how often does it have to be done?

Important Update Regarding Good Faith Exams

At Mobile IV Wellness, transparency is paramount, and we want to keep you informed about changes to our procedures.

🔍 What’s Changing? After absorbing the cost of Good Faith Exams, we find it necessary to implement a $27.99 charge for this service. This fee is not for profit but a result of evolving circumstances.

 💳 Payment Process: If completing your Good Faith Exam before your IV appointment, expect an invoice for the $27.99 charge. Ensure payment is made before the telehealth appointment.

Important Note: If, for any reason, you are not cleared for the IV infusion, you will still be responsible for the $27.99 charge.

🌐 Our Commitment: We’ve always prided ourselves on having no hidden fees. Instead of raising all prices, we aim to keep our services cost-effective for you.

🔄 Frequency of Good Faith Exams: These exams are done at the first appointment, in the case of major medical changes, and annually.