Frequently Asked Questions
Is IV treatment safe?
Absolutely! Prior to any administration of fluids, vitamins, or injections the client is required to fill out an intake form. This is a series of medical related questions which is reviewed by medical staff to make certain there are not any contraindications for treatment. This is required every visit. This is an important step and it is crucial that the client report an accurate health history. Upon arrival, the registered nurse will do an assessment. And if this is a first visit, been a year since the last visit, or if any major medical changes, there will be a quick telehealth Good Faith Exam. After this, if all looks good, then treatment will be provided.
Remember, the registered nurse runs under strict protocols and procedures dictated by our medical director.
How often can I get an infusion?
We can treat those that are treating ailments three days in a row with a maximum of one liter per day. After that, a period of 48 hours must pass before any further treatments. Typically, clients who do this on a regular basis will either do weekly or monthly. Monthly is the most common.
Who cannot receive an infusion in the home setting?
Congestive heart failure, kidney failure, dialysis (past or present), current edema or fluid build-up, history of hemophilia, diagnosis of myasthenia gravis, or a diagnosis of pulmonary arterial hypertension are all hard no’s. Since we come in and treat and leave, we cannot treat these people due to the risks involved. There can be other findings upon assessment which may prevent treatment. These would be a case-by-case basis. The registered nurse will inform the client and advise about seeking emergency care or urgent care when necessary.
What age can receive an infusion?
Clients must be at least 12 years old and weigh at least 50 kg (110 lbs). A parent or legal guardian must be present during the infusion and the child must be consenting to the IV. On the other end of the spectrum, there is not an age limit. The elderly can receive infusions unless there are any contraindications which will be determined by the questionnaire, assessment, and vitals.
What areas are covered?
We cover Northern San Diego County as well as surrounding cities which include Temecula, Murrieta, Menifee, and Wildomar. If you are unsure if we cover your particular area, please reach out via text and we will see what we can do for you.
Are there any hidden fees?
There are ABSOLUTELY NO HIDDEN fees. We do not charge a travel fee. If you are outside of our service area and we book your appointment, there will not be a travel fee. If an appointment is accepted after hours, there will not be an after-hours fee. If we do not treat, there is no fee. If you cancel, there is not a cancellation fee. Now if a client takes advantage of our no fee policies, we may choose not to treat in the future. But our ultimate goal is to give our clients the best product at the best price and no surprises!
Is a credit card number required to book an appointment?
Absolutely not! We are very aware that in today’s world, people are uncomfortable providing this information ahead of time. No problem! Now at your appointment, we do have the option to store your card, but we actually prefer not to because the credit card fees are higher for that. So if it is okay with you, please be prepared to present your card each appointment. When exceptions need to be made, we will accomodate as needed. Thank you!
If you are trying to pay for someone else’s appointment, we can take the card information over the phone. But we will not do that until the appointment actually happens as there is always a chance someone may not be able to get an infusion.
What forms of payment do you accept?
You can pay by credit card, debit card, HSA card, Apple Pay, Venmo, Zelle, and cash. Just about any way possible.
Can discounts be stacked?
Absolutely! We allow membership, group discounts, and military discounts to be stacked with others. For example, if you have paid for a membership plan and you get an IV with a friend on a holiday. You save your membership amount + a group discount for two + the holiday promo!! That really can add up to big savings! Just ask if you are not sure about stacking a discount. Usually, if we do not allow a discount to be stacked, it will be notated on the promotion. These rules are always subject to change without notice and we reserve the right at an appointment to not honor a discount.
Are the infusions FDA approved?
IV infusions provided by a mobile IV company typically are not approved by the FDA. If a company state otherwise, please be cautious. These infusions are not intended to cure or prevent you from getting any disease. All information provided on the website as well as social media feeds are intended for informational purposes only and are not to be considered medical advice. Always seek medical advice from your personal physician. Always make sure your physician knows what infusions you do as well as your reason for doing them.